Refund Policy
Last updated: 2026-10-25
Scope
This policy addresses paid VPN node access and self-hosted sharing purchases made through the Aureon VPN website. Orders actually sold through Google Play or other providers are also subject to that provider's mandatory refund and dispute procedures.
Payment types
USDT (ERC-20) and BTC payments currently shown on the website are one-time cryptocurrency payments. Monthly, quarterly and annual plans denote purchased service periods, not recurring charges. Retain your transaction hash and order reference.
Requesting a refund
For non-activation, duplicate payment, failed delivery or material service failures, contact the existing email or Telegram support as promptly as possible, preferably within 14 calendar days after purchase. Include order reference, currency, amount, transaction hash, payment date and issue description; never send wallet private keys. This is a suggested review window, not an automatic refund entitlement or a limit on statutory rights.
Review and processing
We verify the transaction, delivery status, use of service and applicable legal requirements. If approved, an appropriate refund method will be confirmed. Blockchain transfers are generally irreversible, and actual funds returned may be affected by network fees, exchange-rate changes, payment-channel constraints and applicable law.
Service expiration and cancellation
Paid access expires at the end of the purchased period unless repurchased. A one-time crypto payment does not create automatic billing. Stopping use early does not automatically entitle a full refund.
Legal rights and questions
Nothing in this policy restricts mandatory consumer rights or statutory remedies. Contact the current official support channels for order disputes.
Contact
Contact: [email protected] · @RivenLuo_bot